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Kingcard Help Center

Once a payment is completed, whether KingCard can transaction can be canceled depends on several factors, including the merchant's policy and the specific circumstances of the transaction. The possibility of cancellation or refund mainly depends on the merchant's policy and transaction terms. It is recommended to confirm the merchant's refund policy before payment to avoid unnecessary trouble.

Q: Can I cancel a transaction after the payment is completed?

A: Once a payment is completed, the transaction is typically considered final and cannot be reversed through the payment system itself. However, if you need to cancel the transaction, you will need to contact the merchant or seller directly to request a refund or cancellation. The merchant's policies on cancellations and refunds will apply, so it’s important to reach out to them as soon as possible. Be prepared to provide details of the transaction, such as the date, amount, and any order or reference numbers, to assist the merchant in processing your request efficiently.

Please note that the ability to cancel or reverse a transaction may vary depending on the merchant’s terms and conditions, and some transactions may not be eligible for cancellation.

If you have any questions, please contact us:


KingCard Customer Service-Email: [email protected]