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Kingcard Help Center

If you need to unfreeze your KingCard, you can follow the steps below. After completing these steps, your KingCard will return to normal use and you can make transactions again.
 
Q:How To Unfreeze A Card
A:
Step1. Click the "Card" button at the bottom of the homepage
Step2. Swipe left or right to select the card you want to unfreeze.
Step3. Click the "Freeze" button
Step4. Click the "Confirm" button
Step5. Complete card unfreezing

If you have any questions, please contact us:


KingCard Customer Service-Email: [email protected]